After You Order

This page covers what happens once payment is taken: the confirmation screen, your receipt, delivery and pickup timing, how to change or cancel, and what to do when an order goes wrong.

Returns and refunds are governed by the Returns and Refunds Policy. Protection for a paid order that does not arrive or does not match its listing is governed by the Buyer Protection Program. This page summarizes those documents, which govern.

The Order Received screen

A successful payment returns you to the shop. The page first confirms your payment with Stripe: you will briefly see "Confirming your payment with Stripe…": and then shows the Order Received screen, confirming that payment was received, that your order is confirmed, and that a receipt email is on its way. Two buttons follow: Continue Shopping and Book a Groom.

Three points about this screen

1. The success indicator is removed from the page address as soon as the page loads, so refreshing does not repeat the confirmation or create anything twice. If you refresh, you see the ordinary shop page.
2. Your bag is cleared when you continue shopping, because the order has been placed.
3. If payment confirmation is still settling, the screen states that your order has been received and payment is being confirmed. The order exists in either case, and the receipt email follows.

Your receipt email

A receipt email is sent to the email address you entered at the contact step of checkout. It lists your items and quantities, the total charged, the tax portion stated separately, and your delivery selection: the delivery address or salon pickup.

If the email has not arrived within a few minutes

1. Check your spam folder.
2. Check the address you entered at checkout. A mistyped address is the most common cause.
3. Check your order in the customer portal. The order is recorded there whether or not the email arrived. See Order History.

Delivery: 5–7 business days

Standard shipping is 5–7 business days from fulfillment, to the address entered at the delivery step.

• If you notice an address error, contact the salon before the order ships. Once an order is with the carrier, the address is much harder to change.
• If tracking shows the order delivered but you do not have it, check with household members and with your leasing office or mailroom, and allow 24 hours. Then contact support with your order number.
• Delivery is to United States addresses only.

Tracking is covered in Order Tracking.

Pickup: prepared within one business day

Pickup orders are prepared at All About Pawz: Memphis Salon, 5515 Quince Rd, Memphis, TN 38119, Tuesday–Saturday 9am–6pm, Sunday 10am–4pm. The team prepares your order within one business day and calls the phone number from your contact step when it is ready. Bring your email receipt when you collect it.

Changing or cancelling an order

Backing out of Stripe's payment page returns you to the shop with no charge made, your bag unchanged, and no order to cancel. You can restart checkout at any time.

After a completed payment, there is no self-service order edit. Contact support as soon as possible and give your order number. An order that has not been fulfilled can usually be adjusted or cancelled. An order that has shipped is handled through the return process instead. Order notes cannot be added after checkout; send the note to support with your order number as soon as you can.

When something goes wrong

• You were charged but saw no confirmation screen. Check your email for the receipt, then your card statement for the charge. If both are present, contact support with the charge amount and date. Your order is recorded when it is placed, so support can find it.
• You saw the confirmation but no receipt email arrived. Check spam, then the email address on the order. The order stands as confirmed either way.
• Your statement shows two charges for one order. Contact support promptly with the details of both charges. A duplicate charge for a single order is refunded.
• An item is missing from the shipment. Report it with your order number. The order record shows exactly what was to be packed.
• The wrong item arrived. Report it with your order number, what arrived, and what you expected. The Returns and Refunds Policy governs the remedy.