Your Franchise Agreement

This page covers your franchise agreement as it lives on the platform: what the record contains, what to read before you sign, what happens at signing, and how amendments work. This page summarizes the Franchise Agreement Policy, which governs. The Franchise Disclosure Document controls the offer and sale of franchises, and no page in this portal makes any representation about earnings.

What the agreement is in the system

One agreement record holds: your franchise, the franchisor, the agreement type, its status, the royalty rate, the fee schedule (every other fee, itemized), the signed date, start date, and expiry date, and a link to the executed copy. When the corporate team creates your franchise, this record is born pending, carrying the royalty rate from the signup form: or empty if that field was left blank. See How Your Franchise Gets Created.

Pending is not signed. It means the paperwork exists and is waiting. Do not let it wait long.

Read these parts twice

Read the whole agreement, but read these parts twice

• The fee exhibit. The fee schedule is where every amount you owe lives: the initial fee, royalty, marketing fund contribution, transfer fee, renewal fee, audit-cost reimbursement, training fees, technology fees, and late charges. The rule is simple: no fee is charged that is not in the agreement or the fee schedule. If you are invoiced for something you cannot find in that schedule, that is a dispute, not a bill. How each fee is defined, calculated, collected, and disputed is set out in the Franchise Fees & Royalties Policy.
• The term. Start date to expiry date is how long you are in. Know both dates the way you know your lease dates. Renewal is not automatic: it is a process under the Franchise Renewal Policy, and it starts well before expiry. See Renewal.
• The territory clause. What geography is yours, and what is reserved: online sales, national accounts. This is the clause that prevents the awkward conversation about a second shop opening nearby. The Franchise Territory Policy is the policy behind it.
• The post-term obligations. What survives when the agreement ends: de-identification, any non-compete, and the final accounting. Read it now, while signing is voluntary, not later, when it is urgent.

The signature moment

When you sign, the status moves from pending to executed, the signed date is stamped, and the record points to the executed copy. Keep your own copy as well: downloaded and saved somewhere that is not this portal. The platform is reliable; your records should not depend on any single system.

Amendments

Agreements get amended: rates change, territories adjust, terms get clarified. An amendment is a new documented state, not a handshake. If it is not in the agreement record, it did not happen: that is operational reality, because every downstream system (billing, reporting, audits) reads the record, not your memory of a phone call. When an amendment is executed, confirm that the fee schedule and royalty rate in the record reflect it before you go back to work.

When you will open it day to day

You will open the agreement when a fee looks wrong (check the exhibit), when you are thinking about selling (the transfer terms; see Selling Your Franchise (Transfer) (Selling Your Franchise (Transfer)) and the Franchise Transfer Policy), when the term approaches expiry (renewal), or when there is a dispute (start with the agreement, then the Franchise Dispute Resolution Policy). The agreement is the reference, not the daily driver: but when you need it, you need the executed copy with the right dates and the right numbers, which is why the signature moment matters.