HOUSE RULES
Policies.
Every All About Pawz policy in one place — appointments, orders, privacy, and your visit. Tap a policy to read the full text.
Looking for guides or how-to help instead? Visit the Help Center.
cancellations
Please give 24 hours notice to cancel or reschedule. Cancellations inside 24 hours are subject to a 50% service fee.
READ THE POLICYlate arrivals
Arrivals more than 15 minutes late may need to be rescheduled so we can honour the appointments that follow.
READ THE POLICYvaccinations
Current rabies and distemper records are required for every dog on their first visit.
READ THE POLICYmatted coats
Humanity before vanity. Severely matted coats may require a short clip, and de-matting is charged in 15 minute increments.
READ THE POLICYrefunds & returns
Your happiness — and your pup's — is guaranteed.
READ THE POLICYshipping & delivery
COMPLIMENTARY STANDARD SHIPPING: Every order ships free — no minimum. Standard delivery arrives in 5–7 business days.
READ THE POLICYprivacy policy
WHAT WE COLLECT: When you shop with All About Pawz we collect the information needed to fulfill your order — your name, contact details, delivery address, an…
READ THE POLICYterms of service
THE SHORT VERSION: Shop honestly, be kind, and we'll do the same. The details below protect both you and All About Pawz.
READ THE POLICYlegal waivers & liability release
READ THE POLICYpolicies
READ THE POLICYHELP CENTER
Need help, not a policy? The Help Center has guides, our accessibility information, and how to contact us.